Privacy Policy

Introduction

vividpulseium.pro GmbH ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vividpulseium.pro and use our business education services.

Data Controller Information

The data controller responsible for your personal data is:
vividpulseium.pro GmbH
Mariahilfer Straße 195
8065 Graz, Styria, Austria
Registration Number: FN212312a
Email: privacy@vividpulseium.pro

Data Collection

We collect information that you provide directly to us and information that is automatically collected when you use our website. The data we collect includes:

• Personal identification information (name, email address, phone number)
• Educational and professional background information
• Course enrollment and progress data
• Payment and billing information
• Communications between you and our support team
• Technical information (IP address, browser type, device information)
• Usage data and website analytics

How We Use Your Information

We use the personal data we collect for various purposes, including how we use your information to provide and improve our services:

• Providing and maintaining our educational services
• Processing course enrollments and payments
• Communicating with you about courses, updates, and support
• Personalizing your learning experience
• Analyzing website usage to improve our services
• Complying with legal obligations
• Protecting against fraud and security threats

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds: contract performance (to provide our educational services), legitimate interests (to improve our services and communicate with you), legal compliance (to meet regulatory requirements), and consent (for marketing communications and cookies where required).

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential. We may also disclose your information when required by law or to protect our rights and safety.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Generally, we retain student records for up to 7 years after course completion, marketing data until you unsubscribe, and website analytics data for up to 26 months.

Your Rights

Under GDPR, you have several rights regarding your personal data. Your rights include:

• Right of access - to receive a copy of your personal data
• Right to rectification - to correct inaccurate personal data
• Right to erasure - to request deletion of your personal data
• Right to restrict processing - to limit how we use your data
• Right to data portability - to receive your data in a portable format
• Right to object - to object to certain types of processing
• Right to withdraw consent - where processing is based on consent

International Data Transfers

As we operate within the European Union, your personal data is primarily processed within the EU. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have this information removed.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes.

Contact Information

If you have any questions about this privacy policy or our data practices, please contact us at:

Supervisory Authority

If you believe we have not handled your personal data in accordance with this policy or applicable data protection laws, you have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) or your local supervisory authority.